This course is designed to provide comprehensive training for individuals pursuing a role as an Auto Glass Customer Service Representative (CSR). It covers essential skills, responsibilities, and best practices to excel in this position. By the end of this course, participants will understand how to effectively interact with customers, manage service requests, and contribute to the overall success of an auto glass service business.
Course Objectives
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Overview of the auto glass industry
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Types of auto glass products (windshields, windows, mirrors)
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Repair vs. replacement services
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Safety standards and regulations
- Teacher: Gary Hart