This entry-level course is designed for new technicians and apprentices entering the automotive glass industry. Students learn the fundamentals of safety, tools, materials, and basic repair techniques. Emphasis is placed on building confidence, understanding auto glass construction, and performing services with accuracy and professionalism.
What You Will Learn:
- Proper use of safety equipment and PPE
- Identification of glass types and parts using VIN-based matching
- Basic tool handling and maintenance
- Safe handling, lifting, and preparation of automotive glass
- Decision-making: when to repair vs. replace
- Professional communication with customers
Outcome: Students will be able to safely handle automotive glass, identify glass types and parts, and perform basic rock chip repairs with confidence while understanding when a replacement is required.
Course Details:
- Introduction to the Auto Glass Industry
- History and evolution, The technician’s role and responsibilities, Customer expectations and professionalism.
- Safety & Compliance
- PPE and safe shop practices, OSHA standards and safety checklists, Glass handling and lifting safety.
- Tools, Materials, and Equipment
- Basic hand and power tools, Glass adhesives, primers, and cleaners, Tool maintenance and calibration.
- Vehicle Glass Basics
- Types of auto glass (laminated, tempered, coated, OEM vs aftermarket), Identifying glass parts and terminology, VIN-based part matching basics.
- Fundamentals of Windshield Repair
- Break types: bullseye, star, crack, combination, Repair resin types and curing methods, Repair vs. replace decision-making, Hands-On Repair Demonstration (Video-based).
- Introduction to Windshield Replacement
- Removal techniques overview, Adhesive and installation basics
This level advances trainees into full replacement techniques, proper urethane use, vehicle protection, and calibration awareness. It emphasizes consistent repair/replacement quality, shop efficiency, and proper documentation.
What Will I learn?
- Mastery of windshield removal tools (cold knife, power, wire/cord systems)
- Preparing pinchwelds and applying adhesives correctly
- Installing and sealing windshields with precision
- Replacing side windows, door glass, and back glass
- Preventing leaks and noise issues through proper inspection and testing
- Understanding ADAS impact and when recalibration is required
- Documenting jobs clearly for insurance and compliance purposes
- Improving efficiency in both mobile and in-shop environments
Outcome: Students will be able to complete full windshield, side, and back glass replacements using industry-standard tools and adhesives, prevent leaks and safety issues, and document jobs in compliance with OEM and insurance requirements.
Course Details:
- Advanced Removal Techniques
- Cold knife vs. power tool use, Cut-out methods (wire, cord, blade systems), Damage prevention to vehicle body and trim.
- Preparation & Installation
- Pinchweld preparation and corrosion treatment, Primer and adhesive application, Setting and sealing techniques (manual vs. setting devices).
- Side & Back Glass Replacement
- Fixed vs. movable glass, Door panel removal and regulator considerations, Encapsulated glass handling.
- Repair and Replacement Quality Standards
- OEM procedures vs. short-cuts, Safe Drive Away Time (SDAT) and FMVSS requirements, Leak prevention, water testing, and final inspection.
- Customer Service & Documentation
- Work order documentation, Explaining repairs/replacements to customers, Warranty communication and issue resolution.
- Calibration Awareness
- Intro to ADAS (Advanced Driver Assistance Systems), How windshield replacement affects safety systems, When recalibration is required (static vs. dynamic).
- Efficiency & Workflow
- Job site setup (mobile vs. in-shop), Time management tips, Common mistakes and how to avoid them.
This level is designed for experienced technicians who want to master advanced replacements, ADAS calibration, specialty vehicles, and leadership skills. Graduates become “lead technicians” capable of handling the toughest jobs, training others, and ensuring full compliance with industry standards.
What Will I learn?
- Performing static and dynamic ADAS recalibrations with proper tools
- Replacing glass on specialty vehicles (RVs, buses, classic cars, heavy equipment)
- Troubleshooting complex issues such as long cracks, leaks, and aftermarket fitment challenges
- Applying AGRSS/AGSC standards and understanding liability protections
- Leading teams and mentoring junior technicians
- Managing customer expectations in advanced service scenarios
- Preparing for higher-level certifications and career advancement
- Building professional credibility and pathways to management/ownership
Outcome: Students will be able to perform advanced glass replacements, complete ADAS recalibrations, troubleshoot complex installation challenges, and take on leadership roles as a lead technician or trainer within their shop.
Course Details:
- Advanced ADAS Calibration
- OEM service information and bulletins, Using calibration equipment (targets, scan tools, software), Post-calibration verification and documentation.
- Specialty Vehicle Glass
- RVs, buses, and commercial vehicles, Classic car restoration glass techniques, Heavy equipment and fleet services.
- Advanced Damage Assessment & Problem Solving
- Complex repair decisions (multiple damages, long cracks), Warranty and troubleshooting leaks/noise issues, Handling aftermarket parts challenges
- Regulatory & Legal Compliance
- AGRSS/AGSC standards and certifications, Insurance/TPA processes and compliance awareness, Liability avoidance and documentation best practices.
- Shop Leadership & Mentorship
- Training apprentices and team members, Job site leadership for mobile operations, Communication and conflict resolution.
- Business & Career Growth
- Professional certifications (CEU's, Hands-on Training),Building a reputation and career roadmap, Introduction to management and ownership.