Foundations of Automotive Glass Business Management

  • Lay the foundation for a stronger, smarter glass business

AGR Business Management Foundations

Core management principles, shop setup, customer experience, and basic finance.
$399

This entry-level certification equips new shop owners, managers, or aspiring leaders with the foundational tools to run a compliant and customer-focused automotive glass business. Participants will gain clarity on business structures, finance basics, customer service principles, and workforce essentials that set the stage for long-term success.

  • Instructor:Multiple
  • Duration:10-12 Hours Total
  • Language:English
  • Required Level:N/A
  1. Introduction to Automotive Glass Business Operations
    • Industry overview and market dynamics, Role of business management in shop success, Understanding repair, replacement, and calibration trends.
  2. Business Structure & Legal Basics
    • Sole proprietorship, LLC, or corporation?, Licensing, insurance, and compliance requirements, Recordkeeping and documentation essentials.
  3. Financial Management Fundamentals
    • Shop budgeting and cost controls, Understanding NAGS pricing and margins, Cash flow management and profitability basics.
  4. Human Resources Essentials
    • Hiring for cultural and technical fit, Payroll, benefits, and labor law basics, Training and certifications (technicians, CSR, sales staff).
  5. Customer Experience & Retention
    • Crafting a customer journey, Handling complaints and warranty claims, Building a reputation through trust and transparency.
  • Understanding business structures and compliance requirements
  • Building a customer-first service model
  • Applying financial management basics (budgeting, pricing, margins)
  • Fundamentals of employee hiring, onboarding, and training
  • Establishing a positive shop reputation through service excellence

Outcome: Graduates will be able to establish a compliant, customer-focused automotive glass business foundation. They will understand the basics of financial management, shop structure, and customer experience, positioning themselves to operate effectively and sustainably.