- Introduction to the Auto Glass Industry
- History and evolution, The technician’s role and responsibilities, Customer expectations and professionalism.
- Safety & Compliance
- PPE and safe shop practices, OSHA standards and safety checklists, Glass handling and lifting safety.
- Tools, Materials, and Equipment
- Basic hand and power tools, Glass adhesives, primers, and cleaners, Tool maintenance and calibration.
- Vehicle Glass Basics
- Types of auto glass (laminated, tempered, coated, OEM vs aftermarket), Identifying glass parts and terminology, VIN-based part matching basics.
- Fundamentals of Windshield Repair
- Break types: bullseye, star, crack, combination, Repair resin types and curing methods, Repair vs. replace decision-making, Hands-On Repair Demonstration (Video-based).
- Introduction to Windshield Replacement
- Removal techniques overview, Adhesive and installation basics
- Proper use of safety equipment and PPE
- Identification of glass types and parts using VIN-based matching
- Basic tool handling and maintenance
- Safe handling, lifting, and preparation of automotive glass
- Decision-making: when to repair vs. replace
- Professional communication with customers
Outcome: Students will be able to safely handle automotive glass, identify glass types and parts, and perform basic rock chip repairs with confidence while understanding when a replacement is required.